Job Posting: Warehouse Lead / Fulfilment Manager

Warehouse Lead / Fulfilment Manager

Written Word is a modern calligraphy studio based in Richmond, BC. We create online calligraphy courses, calligraphy and stationery products and wedding invitations. We are dedicated to providing our customers and students a well-supported calligraphy journey – from curated calligraphy supplies in our online shop, to an online course academy ranging from beginner to intermediate to business-level courses. We just moved to our new HQ in Richmond, BC, and we are so excited to grow our product lines here. We are looking for a confident, hard-working, organized individual who will lead and manage the fulfilment operations at our HQ. The fulfilment manager oversees day-to-day warehouse operations related to inventory, product creation and fulfilling customer orders. This individual would report to our CEO/Owner to ensure we are maintaining consistent inventory levels, work closely with the rest of the fulfilment team, to ensure we are maintaining a high standard of accuracy, care and efficiency, thereby creating a great customer experience (and warehouse flow as well).



  • Manage the flow of inventory in’s and out’s
  • Prepare and stock products in an organized manner so that they are assembled, packaged and ready to be scanned and shipped
  • Creating Labels, Picking and packing orders in efficiently and correctly, and dropping off shipments at the shipping locations in a timely manner
  • Record inventory (both of product and packing supplies) levels including managing low stock and informing CEO/owner in advance  
  • Respond to customer inquiries
  • Manage fulfilment team members including holding space for check-ins and proactive performance conversations and providing feedback if required
  • Maintain tidiness / organization in the warehouse
  • Occasional assembly for Written Word Invitations, which may involve wax sealing, ribbon-tying, etc.


  • Has a vehicle
  • Can legally work in Canada
  • Experience working in fulfilment or warehouse situation
  • Proficient in the use of computers and technology including Google Docs, Spreadsheets, Shopify, ShipStation, etc.
  • Crafting / Assembly skills are an asset


  • Warm, genuine, and heartfelt communication skills that engage and elevate people
  • Entrepreneurial spirit and the ability to problem-solve, embrace challenges, and find opportunities for growth and improvement
  • Creative, artistic skills are a huge plus! 
  • Ability to manage your time and prioritize tasks effectively, independently, and respond to peaks and valleys in sales cycles to ensure smooth operations in the warehouse
  • Competence in conflict resolution and a willingness and ability to have difficult conversations and manage team performance proactively
  • Impressive attention to detail and exceptional organizational skills
  • Ability to perform in high-pressure situations that require speed when meeting deadlines or productivity quotas
  • Physical requirements of the position include: ability to work on your feet and lift/move/push products/boxes up to 50lbs frequently throughout the day

Additional Information
- Position Type: Full-Time, Monday - Friday 8:00am - 4:00pm / 9:00am – 5:00pm
- Salary: Salary will be determined based on level of skills and qualifications

How to Apply
We appreciate your application, however, please note that only applicants that meet the qualifications outlined above will be considered and contacted for this role.