Yes, that is possible. Please send us a message via the Contact Form with as much detail as possible so that we can correspond about them. Custom Invitations require a phone call or Zoom conversation for us to discuss in detail the design that you are looking for. Custom invitations can take at least 3-5 weeks longer than Semi-Custom Invitations, and can cost at least 30-40% more, depending on the materials. Custom Invitations include up to 3 design rounds of invitations, where the first round has the most number of designs, and we refine the designs until we arrive at our perfected wedding invitation customized for your wedding.

Upon ordering products from the website, the items will be shipped within 3-7 business days unless otherwise stated on the top of the website, for studio closures during holidays. Orders can only be cancelled if we have not yet processed your order for shipping. Once the items are shipped, we cannot cancel your order.

Typically, our studio ships out Mondays and Fridays. Once the items leave the studio, the artist is not liable for lost, delayed, or damaged shipments. Due to the worldwide shipping delays, there may be some delay for your items to get to you.

Unused and unopened orders may be returned within 10 days of receipt for a refund. Please email us at studio@writtenwordcalligraphy.comwith photos and your Order Number, for detailed instructions on where to ship it to. You will have to cover the shipping costs if you are returning the product. Once we receive the returned products, the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable, and a 20% restocking fee. As a small business, it is really hard for us to have returns, so if possible, gift our items instead. Used, opened, and/or final sale or items with coupon codes cannot be returned. 

For digital products and calligraphy temporary tattoos, these are non-refundable, non-returnable and ineligible for exchange. The calligraphy temporary tattoos are a product of Inkbox. There is a reaction notice printed on the packaging of the product, and products are to be applied at your own risk. Written Word Calligraphy will not be held liable for any reactions to the product. The product performs differently on various skin types.

For orders with ink bottles: due to the nature of the ink, there is possibility of leakage due to pressure changes in shipping. We seal our bottles and package them with bubble wrap bag to avoid spillage across other materials. We will provide replacement free of charge if the bottle is crushed or broken or more than 20% of the ink has spilled. If it is less than 20% spillage, you can ask for a replacement provided the client will be paying for shipping. 

We inspect every product that leaves our studio to maintain product quality but we understand that at times there may be instances were the items may be broken within 30 days of purchase. If this is the case, please email us at studio@writtenwordcalligraphy.com with an explanation, pictures, and your Order Number so that we can assess the situation. We are able to provide a maximum of 1 replacement per product if required. Depending on the cause of the breakage, you may need to pay for shipping expenses. After 30 days, we will assess the situation case by case but you will need to pay for the shipping expenses.

For products with brass/metallic surfaces, it is normal to have some light scratches and discolouration and/or patina on the surface and it will not affect the performance of the product. We manually inspect each product before we package them to ship.

For our glue gun orders, we have a voltage of 110-240V for the guns, which makes it usable for most countries in the world. We highly recommend not using an extension cord alongside other big appliances while using the glue gun to avoid electrical issues.

Imperfect Sale products are FINAL SALE, not eligible for refund, return or exchange. They're still great to use but with some cosmetic imperfections that don't affect the end use of the product, which may include some minor scratches, unevenness, mild rough surface, slight discoloration. When you purchase this product, you accept the imperfect condition of this product. 

Please note this only applies to Written Word Calligraphy products, and not to semi-custom or custom wedding invitations.

For products coming from our shop, our products are shipped via our shipping partner that uses USPS or UPS for the United States Orders, Canada Post/Fleet Optics/etc. for Canada Orders, and various postal services for international orders. If express shipping is selected, we will be using DHL for US and International orders, and Canada Post/Fedex for Canada orders. This means that the tracking information might not update right away, so please be patient and it usually will include more information after 1-2 business days.

Customs/duties/taxes may be charged to customers at the discretion of the border officials, and this is beyond our control. The customer is liable to pay the custom/duties/taxes.

Yes, we ship worldwide as long as there is a postal service that would ship to them. However, some countries are highly recommended to use express services such as DHL/Fedex/UPS. Our team will reach out in the event that shipping to your country will require an upgrade to your shipping.

The items are in USD. However you can switch the currency to CAD if you are from Canada by hitting the toggle button at the top right corner (desktop) or bottom left corner (mobile).

For orders with ink bottles: due to the nature of the ink, there is possibility of leakage due to pressure changes in shipping. We seal our bottles and package them with bubble wrap bag to avoid spillage across other materials. We will provide replacement free of charge if the bottle is crushed or broken or more than 20% of the ink has spilled. If it is less than 20% spillage, you can ask for a replacement provided the client will be paying for shipping. 

We occasionally offer sales and discounts on our products but as a small business, it is harder for us to offer promotions. We usually offer promotions to help our students get started on their calligraphy journey, which means we usually have sales before our course enrolments happen.

Because of this, when we do have a sale/promotion, we are not able to retroactively apply discounts for orders placed outside of the sale period. However, if you have forgotten to add the coupon code to apply the discount for the sale, we are able to apply it if you let us know within 24 hours of your purchase.

Visit our Semi Custom Collection and choose the collection you want to order from. Add the products in the quantities, type of paper and the printing method that you wish to use. Add any add-on’s to the cart, such as ribbons, calligraphy addressing, postage.

Once the order is submitted, a form will be sent to you within a 3-5 business days to fill out for the details required for the invitation. Once the content is approved and reviewed, the design process will start. A digital proof of the design will be provided within 10 business days after all the content has been collected and confirmed. One revision round is included after the digital proof, which includes minor text and layout changes (see details below in the Terms and Conditions). If more changes are required, the price is $200 per design for text changes, and additional changes will be quoted accordingly. Once approved, the items are sent to the printer. Once sent to the printer, any changes would incur additional charges. Print production takes about 3-4 weeks upon approval, plus shipping. Production increases by 1-2 weeks if handmade paper, addressing, accessories and assembly are involved, and if quantities are higher than 125 pieces.



What are the options that I can choose for the Semi-Custom Suite?

Collection: Each collection is different from each other. Choose that best reflects your wedding style

Quantity: The minimum order of the Semi-Custom Invitations is 25. If your wedding will require less than 25 invitations, unfortunately we are unable to reduce these. If you require more than 250 invitations, please send us a note via the contact form so that we can provide you with a quote.

Type of Paper: There are 3 types of paper that is available for printing. The 100lb cardstock paper is the only paper we print for digital printing. If you require thicker paper, there is an upgrade available for thicker paper, please contact us for more information. For colored paper, we only use 100lb paper. The 220lb cotton paper can be used for letterpress and foil printing as an upgrade. The handmade paper requires letterpress and foil printing, and varies from paper to paper. Handmade paper in particular is dependent on the manufacturer, they may change the quality at their own discretion.

Type of Printing: There are 3 types of printing that is available with the Semi-Custom Suites. Digital printing is a high quality inkjet printing on the 100lb cardstock. Letterpress printing uses a die to impress onto the paper to create the texture, and uses ink, therefore it’s best for non-metallic colors. Foil printing uses a die, just like letterpress, but uses foil, therefore it’s best for metallic colors.

Printing Color Choices: There are select colors for printing, available in this link here. If gold and copper are chosen, but foil printing was not chosen, then the flat color version of gold and copper will be used and will not have a metallic look.

Envelope Color Choices: There are select colors for envelopes, available in this link here. If handmade paper is chosen, then the envelopes will also be handmade.

Calligraphy Choices: There are 6 calligraphy styles. You can select one on the link here.

Monogram (Shibui and Heirloom only): These two suites will allow you to select different monograms and will also change the design slightly depending on which monogram you choose. For example, if an Olive Branch monogram was selected, then the rest of the suite will feature olive branches. The Potpourri Suite also has a monogram, but it is set on the floral version. You will be allowed to choose the letters for the monogram inside the crests.

The items are in USD.

Please send us an email right away regarding your order. Additional orders will incur additional setup costs and shipping if the invitations from the initial order have already been printed and/or shipped. Client agrees that the quantity provided at the order is priced accordingly and any additions to the quantity prior to printing will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units.

Unfortunately, we cannot reduce the quantity of the invitations once ordered. Please make sure that you order the right amount of invitations before you submit the payment for them.

Yes, that is possible. Please send us a message via the Contact Form with specifications of your customization so that we can email you back with a quote.

Shipping will be charged to you once the items are ready to ship. For international orders, DHL or UPS will be used for shipping. DHL does only express shipping, but you will receive the invitations within 1-3 business days. UPS ground can take longer, around 7-10 business days but can be more economical depending on the weight of the package. Written Word Calligraphy is not liable for lost, damaged or delayed shipments.

Please send us an email via the contact form if you have not received an email from us for more than 5 business days. 

Cancellation fees are due based on the amount of work completed. The client agrees to accept Artist’s good faith estimation of how much work as been completed. In general, “Design work” comprises of 50% of the invoice, and “Printing work” comprises of 50% of the invoice. The entire order invoice is refundable only when the project is not yet processed, before the “content required” status has taken place. Once the artist has sent the content form to be filled out, 10% of the entire invoice is no longer refundable. Once the artist has received the content form back from the client, 20% of the entire invoice is no longer refundable. Once the artist has begun the design work, whether or not the first design proof has been sent, whether or not there has been any revision rounds, 50% of the entire invoice is no longer refundable. Once the artwork has been approved and the items are sent to print, 100% of the entire invoice is no longer refundable. The artist is not responsible for incorrect text that has been approved for print by the client. Once the project has been printed and assembled, 100% of the entire invoice is no longer refundable. Once the project leave the artist’s studio for shipping, the artist is not responsible for any loss, delay, or damage to the product. The client is responsible for all shipping, custom and duties fees. Shipping charges will be charged once items are shipped. For international clients, the full value of the project would be declared in accordance with the law. The client will need to inform the artist if they want to purchase shipping insurance. By default, this is not included. Due to the handmade nature of our projects, our projects are not eligible for return, exchange or refund. If it is determined that there is an error on the artist side, due to printing, depending on the schedule the artist will pay for reprint and the shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Client agrees to accept the artist’s good faith estimation on how much will need to be refunded. If is determined that there is an error on the artist side due to handwritten portions, depending on the schedule, the artist will rewrite the work and pay for shipping costs, or will provide a refund based on the amount of work that needs to be reprinted. Again, the client agrees to accept the artist’s good faith estimation on how much will need to be refunded.

For handmade paper invitations, handmade paper may vary in various elements upon manufacturer's discretion and is considered part of the paper's character. Thus, artist cannot guarantee the color, look, texture, and size from the sample the client has purchased.

If it is Written Word’s mistake, we will re-write and ship it for free depending on our availability. If we are for any reason unable to do so, we will refund the charge for envelope addressing for the number that was incorrect. But if it is the client’s fault, the regular envelope calligraphy charges will be charged plus the shipping.

Yes, you can. Depending on your estimated due date, we will let you know if your desired date is possible or not. If yes, then we will charge a rush fee depending on how close the estimate due date is.

Client agrees that there are costs associated with rushing projects to completion. Client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.

Yes, they are, as long as DHL or UPS would ship to them.

Karla Lim and Written Word Calligraphy retain rights to the designs that they create. If you would like to get exclusive rights to the designs, please inform us and we will provide you with an appropriate quote. We also retain the rights to post your invitations and wedding paper on social media. If there is an issue with posting your invitations and wedding paper on social media, please let us know beforehand.